Boards need to master a second language—one focused on digital themes, such as speed to market, agile product development, platform-based delivery models, and the benefits and challenges of analyzing various forms of corporate data. With a higher degree of digital fluency, boards can help C-suite leaders make better decisions about how to expand a company’s most successful technology initiatives and when to pull the plug on lagging ones.
In our experience, board directors are more likely to gain such fluency if they routinely ask these five critical questions relating to the IT organization’s performance:
- How well does technology enable the core business?
- What value is the business getting from its most important IT projects?
- How long does it take the IT organization to develop and deploy new features and functionality?
- How efficient is IT at rolling out technologies and achieving desired outcomes?
- How strong is our supply of next-generation IT talent?