What do you think are the biggest obstacles in the way of the move from analogue to digital banking?
Conventional banks must undertake a double, far-reaching transformation: technological upgrading and cultural shift. To build the banking technological platforms from scratch is like changing the pieces of an engine of a lorry as it zooms down the highway. Most banks don’t do it and invest mostly on channels instead. The problem is that in the digital era transactions grow exponentially and unless you have state-of-the-art platforms, you may face great difficulties.