Outsourcing, adieu: Companies retake the reins on IT services – Computerworld

Charles Green, a Forrester Research analyst focusing on sourcing and vendor management, sees “an ongoing level of dissatisfaction with outsourcing,” citing Forresters 2012 services survey of some 1,000 IT services professionals, where nearly half the respondents listed “poor service quality” as a challenge and 32% stated they were looking to bring work back in-house.

via Outsourcing, adieu: Companies retake the reins on IT services – Computerworld.